RSS

Resonant Leadership by Richard Boyatzis & Annie McKee

03 Oct

“We are in the customer service industry. We just happen to fly planes.” ~employee from Southwest Airlines

I admit that it wasn’t very long ago that I was burned out on public service. I’d spent many years doing front line reference and front line management. I was tired, overwhelmed and most importantly very disappointed in myself. Where did my drive go?  This book is the first one I’ve ever picked up that held my hand and said, you know what? This happens and we’re going to show you why and how you can get the leadership you back. Whoa. I’m not a fan of business books in general but I like this one. Their whole philosophy starts with compassion and hope-what isn’t to like? 2005, 304 pages.

Advertisements
 
Leave a comment

Posted by on October 3, 2011 in Leadership, Nonfiction

 

Tags: , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
%d bloggers like this: