I’ve read Graham’s books before and we’ve even had him talk at our staff development day, but I’ve never reviewed them and it was time to refresh my memory. Graham worked security but did not know libraries until he talked with the director of the Charlotte-Mecklenburg County Library in North Carolina. What happens next is my favorite thing to watch-the initiation of the unknowing to the knowing about public libraries and what we all deal with on a daily basis.
A small practical book, Graham shares his knowledge about handling different situations and feeling empowered to deal with the public. It’s easy-going tone laced with humor will set many readers at ease-even those who are not at all certain they have what it takes to play security guard librarian. My only complaint is that I would have liked to see more real examples followed through with how they were handled. Visuals can be very helpful. 55 pages, 2006.